Stonerose hair studio requires 24 hours notice for cancellation or changes to your scheduled service(s) to avoid a cancellation fee. Clients cancelling within less than 24 hours of their scheduled appointment(s) are subject to a cancellation fee of 50% of their scheduled service(s).
When booking a same day appointment or within a 24 hour time frame, we ask that you provide us with 3 hours notice of any cancellation or change to your appointment to avoid a cancellation fee.
Stonerose recognizes that not all of life’s unexpected events come with advance notice. Please call or email as soon as you know you cannot make your scheduled appointment. Cancellations and No-Shows leave gaps in the staff’s schedules that cannot be filled without timely notice and prevent us from being able to accommodate other clients waiting for appointments.
As a courtesy, we send a confirmation call and email or text 24-48 hours before your scheduled appointment. However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and a cancellation fee.